Please Note: Shipping and handling charges are not refundable. To qualify for a return, your merchandise must arrive to Hilo Hattie within 30 days of the date you received it. Please allow 10 days of transit time back to our warehouse facility.
Please fill out the appropriate portion of the form and enclose it with the merchandise you are returning/exchanging. Pack and seal your return securely. Send returns via USPS standard mail to: HILOHATTIE.COM RETURNS/EXCHANGES, 670 AUAHI ST., SUITE I-03 HONOLULU, HI 96813
For exchanges, we will contact you to collect the shipping charges to return the exchanged product to you. We will also charge/credit for the difference in price between the originally ordered product and the exchanged product (if the price is not the same).
If you received damaged goods or merchandise you did not order, please contact a Customer Service Specialist by phone at 1-800-233-8912 (Monday-Friday from 8:00 AM to 4:00 PM HST) or by email at info@hilohattie.com for instructions on how to proceed. We will gladly assist you with a replacement or correcting your order.
Sign up to get the latest on sales, new releases and more …
© 2024 devstore.hilohattie.com. Hilo Hattie Designed by Out of the Sandbox. Powered by Shopify